AI Chatbots, Q&A: Handling Enquiries Done Right

AI Chatbots, Q&A: Handling Enquiries Done Right
Omnixa
Written By

Omnixa

Intro Description

Website chatbots disappoint when they are built wrong and work boringly well when built right. This is the version Omnixa deploys, in plain language.

Key Points

  • Trained on your real business information
  • Answers FAQs and collects lead details
  • Escalates to a human when needed
  • Setup from $149, hosting and maintenance included
AI Chatbots, Q&A: Handling Enquiries Done Right
AI Chatbots, Q&A: Handling Enquiries Done Right
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How It Behaves:

The chatbot greets visitors, answers the questions people actually ask - services, pricing, availability, coverage - using your content as its source. When a visitor wants to talk to a human or asks something it was not trained on, it does not bluff: it collects contact details and hands the conversation to you.

Everything it collects lands as a lead record - name, contact, enquiry - instead of dying in an unread inbox.

Keeping It Honest:

A bad chatbot is one that makes things up. The guardrail is the knowledge base: the bot is allowed to answer from your information and instructed to defer anything beyond it. Month over month, transcripts show which answers need sharpening and we refine them.

Starter covers the essentials; Growth adds custom knowledge and lead qualification; Premium adds complex conversational flows.

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